Renaissance Senior Living of Hilldale Team Members Complete Legacy Senior Living’s SERVE Training Program
Madison, Wisc. (Aug. 2024) — Team members of Renaissance Senior Living of Hilldale are proud to announce their completion of Legacy Senior Living’s SERVE training program. The SERVE program, created by Legacy Senior Living leadership, is a commitment to providing the best training tools possible for team members to care for residents and family members with honor, respect, faith and integrity. It is designed to equip team members with the necessary tools to provide exceptional resident care and customer service.
The SERVE training program was birthed from Legacy’s Customer Service Standards. SERVE is an acronym standing for: Speak and Smile, Encourage and Engage, Respond to Residents, Value and Validate, and Every Day is the Extra Mile. The 3-hour training goes beyond standard orientation by providing enhanced customer service tools to team members after they have acclimated to their roles. This strategic approach ensures continued guidance, success and growth for all team members.
Legacy Senior Living, the management company of Renaissance Senior Living of Hilldale, believes customer service is a major key to success. This program sets Renaissance apart by providing unique training requirements for all team members to provide their job duties with confidence and compassion.
The training champions of SERVE are Renita Carnes, Director of Culture and Training and Ashley Young-Roesler, Operations and Training Specialist. They conduct training through in-person sessions at each facility every 6-7 months to accommodate new hires and foster ongoing development. To reinforce key principles, SERVE posters are displayed in team member areas, serving as daily reminders of the commitment to excellence. Recertification is required every 12-18 months to uphold the highest standards.
About Renaissance Senior Living of Hilldale
Renaissance Senior Living of Hilldale is a premier assisted living and memory care community in Madison, WI. Located at 602 North Segoe Road, the 10-story community features 92 well-appointed units, 64 designated for assisted living and 28 for memory care. Residents have access to luxurious amenities including underground parking, fresh forward dining, a wide array of 10th-floor amenities, including a full-service bistro, state-of-the-art Badger and Packer media rooms and the Madison View Room, all overlooking picturesque views of the State Capitol and Lake Mendota.
More information is available by calling (608) 949-7550 or by visiting renaissancehilldale.net.
Renaissance Senior Living is a part of Legacy Senior Living, a family-owned, faith-based company with an executive team that has more than 150 combined years of experience in the senior living industry. Legacy Senior Living strives to serve the Greatest Generation with honor, respect, faith and integrity. More information is available at legacysl.net or by calling (423) 478-8071.
Contact details
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- Christina Clevenger
- Director of Communications & Public Relations
- cclevenger@legacysl.net
- (423) 478-8070